Frequently Asked Questions
Questions, answered with care.
Everyday comfort and wellness should feel simple—not complicated. This page answers common questions about Speso products, suitability, payments, delivery, returns, and support, so you can shop with more clarity and confidence.
If you do not find the answer you need, contact us at contact@speso.shop. We are happy to help.
About Speso
What is Speso?
Speso is an online-only store offering practical comfort, massage, personal-care, and everyday wellness products for daily routines.
Our collection includes ergonomic pillows, handheld massagers, foot-care tools, leg massagers, and other useful wellness accessories.
Where is Speso based?
Speso is based in Colorado Springs, Colorado, United States.
Speso
2020 N Academy Blvd Ste 261 PMB 4774
Colorado Springs, CO 80909
United States
This address is not a public retail store, showroom, customer pickup location, warehouse collection point, or automatic return address.
Do you have a physical store or customer pickup?
No. Speso is an online-only store. We do not currently offer in-person shopping, showroom visits, or customer pickup.
Products and suitability
How do I know whether a product is right for me?
Please review the product page carefully before ordering. Look for details about product dimensions, materials, power requirements, included components, and intended use.
Comfort and wellness results can vary depending on the product and your individual setup, body type, environment, and the way the product is used.
If you need help, email contact@speso.shop with the product name and relevant details about your needs.
Are Speso products suitable for everyone?
No. Suitability can vary depending on the product and your individual circumstances.
For example, a massage tool may not be appropriate for certain health conditions, and an ergonomic pillow may not suit every sleeping position or body type. Always check the product listing and instructions before purchase and use.
Do Speso products include installation or professional setup?
Unless a product page specifically states otherwise, installation or professional setup is not included.
You are responsible for reviewing the product instructions and ensuring that the product is suitable for your needs. For products that require electrical work, mounting, or more involved setup, consider using a qualified professional where appropriate.
Are Speso products medical, safety-certified, or therapeutic products?
No product should be treated as a medical device, a substitute for professional advice, or a guarantee of safety or therapeutic benefit unless the relevant product page clearly provides verified documentation.
For example, massage and foot-care products are designed for general comfort and wellness use and should not be used as medical devices. Use products according to their instructions and maintain any existing health and safety measures.
What should I do if a product appears damaged or unsafe?
Do not use the product if it appears damaged, overheated, wet, broken, loose, defective, or otherwise unsafe.
For products with electrical, charging, or other components, disconnect power where appropriate and follow the safety instructions included with the product. Contact us at contact@speso.shop with your order number, a description of the issue, and clear photos or a short video where useful.
Orders and payments
Which payment methods do you accept?
We accept the payment methods shown at checkout. Depending on availability, these may include major credit cards, debit cards, PayPal, and other payment options displayed during checkout.
The final list of available payment methods may vary based on your location, browser, device, order details, and payment-provider settings.
Which currency does Speso use?
All prices on Speso are shown in United States dollars (USD) unless otherwise stated at checkout.
When will I be charged?
Your payment method may be authorized or charged when you submit and confirm your order at checkout.
Before payment is completed, checkout displays your order total, including product price, applicable discounts, shipping charges, taxes where applicable, and any optional product or service selected.
Can I use a discount code?
If you have a valid Speso discount code, enter it at checkout before completing your purchase.
Discount codes may have an expiry date, product exclusions, minimum-order requirements, usage limits, or other terms stated with the offer. Unless stated otherwise, discount codes cannot be combined and generally cannot be applied after an order is placed.
Can I change or cancel my order?
Contact us as soon as possible at contact@speso.shop if you need to change or cancel an order.
We make reasonable efforts to help, but changes and cancellations are not guaranteed once an order enters processing, packing, or shipment. If your order has already shipped, you may need to follow the return process instead.
If you enabled Shopify’s self-serve cancellation setting, eligible unfulfilled items may also be submitted for cancellation through the order-status page during the available cancellation window. This is a request, not an automatic cancellation; Speso reviews the request before completing it.
Shipping and tracking
Where does Speso ship?
Speso currently ships to eligible addresses within the United States only.
We do not currently offer international shipping unless another destination is specifically made available at checkout.
How long does order processing take?
Orders are typically processed within 1–2 business days after purchase.
Processing includes payment verification, order preparation, packaging, and handoff to the shipping carrier. Processing time does not include carrier transit time. Weekends and US federal holidays are not counted as business days unless otherwise stated on the site.
What shipping options are available?
| Shipping option | Estimated delivery time after processing | Cost |
|---|---|---|
| Express Shipping | 3–5 business days | $4.99 |
| Free Shipping | 5–8 business days | Free |
Delivery estimates begin after processing and carrier handoff. They are estimates, not guaranteed delivery dates. Your selected shipping method, final shipping cost, and order total are shown at checkout before you complete your purchase.
How can I track my order?
When tracking is available, we send a shipping-confirmation email after your order has been dispatched. The email may include the carrier name, tracking number, shipment status, and a link to the carrier’s tracking page.
You can also use our Track Your Order page with your tracking number. Please allow time for the carrier’s tracking system to update after the parcel is handed over.
My order is delayed. What should I do?
Delivery can be affected by high order volume, carrier delays, severe weather, public holidays, peak shopping periods, address-verification issues, or transportation disruptions.
If your order is delayed beyond the expected delivery window, contact us at contact@speso.shop with your order number. We will review the available information and assist where possible.
If we cannot ship an order within the promised time, we will provide an updated shipment expectation and the options required by applicable law. Federal rules require online sellers to have a reasonable basis for advertised shipping times and, if they cannot ship on time, to offer customers the applicable delay and cancellation/refund options.
What happens if I entered the wrong shipping address?
Contact us immediately at contact@speso.shop.
We will make reasonable efforts to help, but address changes cannot be guaranteed once an order has been processed or shipped. Please check your address carefully before checkout, including apartment, suite, unit, building, and ZIP code details.
Incorrect or incomplete delivery information can result in delays, failed delivery, returned packages, or additional shipping charges.
My tracking says delivered, but I cannot find my package. What should I do?
First, check around the delivery location, ask household members, neighbors, or building management, and check for a carrier delivery notice. You can also contact the carrier using your tracking number.
If your package is still missing, contact us with your order number so we can review the circumstances and assist with carrier inquiries where possible.
Returns and refunds
What is Speso’s return window?
You may request a return within 30 calendar days from the date your order is delivered.
After 30 days, we generally cannot accept a voluntary return or issue a refund unless another remedy is required by applicable law.
How do I start a return?
Contact us before sending an item back.
Email contact@speso.shop with your order number, the product you want to return, and the reason for your request. We will review your request and, if approved, provide return instructions and the correct return address.
Do not send products to the Colorado Springs business address unless our team confirms in writing that it is the correct return destination.
Who pays return shipping?
For a voluntary return due to a change of mind, personal preference, ordering the wrong item, or no longer needing the product, the customer is generally responsible for return-shipping costs.
For a confirmed damaged, defective, incorrect, incomplete, or materially different product, contact us before returning it. Depending on the situation, we may provide a prepaid return label, another return solution, a replacement, or a refund.
What condition must a returned product be in?
Returned products should be clean, in good and resellable condition, and include all essential original components and accessories.
For Speso products, this may include adapters, cables, charging accessories, manuals, and other included components. Products that are heavily used, damaged, modified, exposed to water or unsuitable conditions, or missing essential parts may receive a reduced refund or may not be eligible for a voluntary return.
Do you charge a restocking fee?
Speso does not automatically charge a fixed restocking fee.
However, a reasonable condition-related deduction may apply when an item has reduced value because of customer use, missing components, missing packaging that affects resale preparation, damage not caused by a product defect, cleaning, testing, repackaging, or additional handling. We will explain any applicable deduction with the return decision.
When will I receive my refund?
Once an approved return arrives, we generally inspect it within 3–5 business days.
Approved refunds are issued to the original payment method. After Speso submits the refund, your bank, card issuer, or payment provider may take approximately 3–10 business days for the credit to appear.
Can I exchange an item?
We do not offer a guaranteed automatic exchange program for every product or variant.
If you need a different product, color, or option, you may request a return for the original item if it meets the return requirements. Once it is approved and processed, you may place a new order.
If an item is damaged, defective, or incorrectly supplied, contact us before ordering again so we can review the most appropriate solution.
What if my item is damaged, defective, or incorrect?
Contact us as soon as possible at contact@speso.shop.
Include your order number, a description of the issue, clear photos of the product and packaging, and a short video if the issue is difficult to show in a photo. Please do not dispose of the product before we review your request, unless it presents a safety or sanitation concern.
Depending on the circumstances, we may provide a replacement, the missing component, a refund, prepaid return instructions, or another appropriate remedy.
Need more help?
For product questions, suitability guidance, order assistance, tracking, shipping, returns, or refunds, contact:
Speso
Email: contact@speso.shop
Phone: +1 (720) 970-3088
Customer support is available Monday–Friday, 9:00 AM–5:00 PM Mountain Time.
We aim to respond to most inquiries within 1–2 business days.