Refund policy
Last updated: August 30, 2026
Thank you for shopping with Speso. We want you to feel confident when purchasing our comfort, massage, personal-care, and everyday wellness products. If something is not right with your order, this Return & Refund Policy explains how returns, refunds, exchanges, and replacements work for purchases made through speso.shop.
Speso is an online-only store. By placing an order, you acknowledge and agree to the terms below. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.
Return window
You may request a return within 30 calendar days from the date your order is delivered.
If more than 30 days have passed since delivery, we generally cannot accept the return or issue a refund, except where a different remedy is required by applicable law.
Please contact us before sending any product back. Products returned without prior approval may be delayed or may not be identifiable when received.
Return eligibility
To qualify for a return, the product must:
- Be returned within the 30-day return period.
- Be clean, undamaged, and in reasonably resellable condition.
- Be free from excessive use, stains, odors, contamination, or misuse.
- Include all original components and accessories.
- Include any cables, adapters, charging accessories, controls, instructions, or packaging where reasonably possible.
- Be securely packaged to help prevent damage during return shipping.
- Be linked to a valid Speso order or proof of purchase.
Because Speso products may include electronic devices, massage products, foot-care tools, pillows, and personal-care accessories, items that have been heavily used, damaged, modified, exposed to water or unsuitable conditions, or returned in an unsanitary condition may not qualify for a full refund.
Non-returnable situations
We may decline a return or reduce the refund when the product:
- Shows signs of heavy use, misuse, neglect, modification, or unauthorized repair.
- Has been damaged after delivery through improper use, storage, installation, charging, or handling.
- Is missing essential parts, accessories, cables, adapters, controls, or instructions.
- Has been exposed to water, excess moisture, extreme temperatures, power surges, chemicals, oils, or other unsuitable conditions.
- Is returned without prior contact or sufficient order information.
- Is returned after the 30-day return period.
- Was marked as final sale at the time of purchase.
- Is returned in an unsanitary or contaminated condition.
Products that arrive damaged, defective, incomplete, incorrect, or materially different from their product description are handled separately under “Damaged, defective, or incorrect items.”
Return request process
To request a return:
- Email contact@speso.shop with your order number, the product you want to return, and the reason for the request.
- We will review your request and confirm whether the item is eligible.
- If approved, we will provide the return instructions and the correct return address.
- Package the product securely and ship it using the instructions provided.
- Send us the tracking information when available.
Please do not send a return to the business address listed on this page unless our support team specifically instructs you to do so. Return instructions may vary depending on the product and fulfillment location.
Return shipping costs
For a return caused by a change of mind, personal preference, ordering the wrong product, or no longer needing the item, the customer is generally responsible for the return-shipping cost.
For an item that arrives damaged, defective, incorrect, incomplete, or materially different from its product description, contact us before returning it. After reviewing the issue, we may provide a prepaid return label, arrange another return solution, send a replacement, or issue a refund.
Original shipping charges are generally non-refundable for voluntary returns. If the return is caused by a verified error on our side, we will review the applicable shipping costs and provide the appropriate remedy.
We recommend using a tracked shipping service. Speso is not responsible for a return that is lost or damaged in transit when the customer chooses the carrier and shipping method.
Exchanges and replacements
We do not operate a guaranteed automatic exchange program for every product or variant.
If you want a different product, color, or option, you may request a return for the original item if it meets the eligibility requirements. After the return is approved and processed, you may place a new order for the desired product.
If the item is defective, damaged, or incorrect, we may arrange a replacement or exchange when the product is available. Replacement availability depends on inventory.
Any difference in price, shipping cost, or applicable taxes for a replacement order may need to be paid or refunded before the replacement is arranged.
Damaged, defective, or incorrect items
Please inspect your order after delivery and contact us as soon as possible if:
- The product arrives visibly damaged.
- The product is defective during normal intended use.
- You receive the wrong product.
- Important components are missing.
- The product materially differs from its product description.
Contact us at contact@speso.shop and include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
- A short video where the problem is difficult to show in a photograph.
- Details about how the product was used, if relevant.
After review, we may offer one of the following solutions:
- A replacement product.
- The missing component.
- A refund.
- A return with a prepaid label.
- Another appropriate remedy based on the circumstances and product availability.
Do not dispose of a damaged or incorrect item before we have reviewed your request, unless it presents a safety or sanitation concern.
Inspection and restocking
After your return arrives, our team generally inspects it within 3–5 business days.
Following inspection, we will notify you whether the return is approved, partially approved, or declined. The condition of the item, included components, packaging, and evidence of use may affect the final refund amount.
We do not automatically charge a restocking fee for every return. However, a reasonable restocking or condition-related deduction may apply when:
- Essential components are missing.
- The product requires cleaning, testing, repackaging, or additional handling because of customer use.
- Original packaging is missing and affects resale preparation.
- The item has damage that is not covered by a product defect.
- The product can still be resold but requires additional handling.
Any deduction will be explained before or when the refund decision is issued. If the product is significantly damaged, improperly used, contaminated, or not reasonably resellable, we may decline the return or issue a reduced refund.
Refunds
Once a return is received and inspected, we will email you with:
- The return decision.
- The approved refund amount.
- Any applicable deduction or restocking adjustment.
- The refund method.
Approved refunds are issued to the original payment method used at checkout. We generally do not provide cash refunds, refunds to a different payment method, or store-credit-only refunds unless required by law or agreed upon in writing.
After we submit the refund, your bank, credit-card company, or payment provider may require approximately 3–10 business days for the credit to appear on your statement. The timing is controlled by the payment provider and may vary.
If you do not see an approved refund after this period, first check with your bank or payment provider. If the issue continues, contact us at contact@speso.shop.
Partial refunds
A partial refund may be issued when a returned product is accepted but has reduced value because of:
- Missing non-essential packaging.
- Light use that does not prevent resale.
- Minor cosmetic damage not caused by shipping.
- Missing accessories that do not prevent the product from functioning.
A partial refund will not be issued without considering the product’s actual condition and the extent of any reduction in value.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible at contact@speso.shop.
If the order has not been processed or shipped, we will make reasonable efforts to accommodate the request. Order changes are not guaranteed because processing may begin shortly after purchase.
If the order has already been shipped, it may not be possible to cancel it before delivery. In that case, you may need to receive the order and follow the standard return process.
If Speso cannot ship an order within the shipping timeframe stated on the website, or within the timeframe required by applicable law, we will contact you regarding the delay and available options. Where required, you may cancel the affected order for a refund of the applicable amount.
Delivery refusal and returned packages
If a package is refused, abandoned, or returned to us because the customer provided an incorrect address, did not collect the package, or declined delivery, we may deduct the applicable return and shipping costs from the refund.
If the package is returned because of a carrier error, an incorrect fulfillment decision, or another issue caused by Speso, contact us so we can review the situation and determine the appropriate remedy.
International returns
Unless otherwise stated at checkout, this policy applies to orders delivered within the United States.
If Speso later offers international shipping, customers may be responsible for return shipping, customs charges, duties, taxes, brokerage fees, and other non-refundable import-related costs for voluntary returns. International orders may be subject to additional consumer-protection rules in the destination country.
Customer responsibilities
When returning a product, you are responsible for:
- Contacting us before sending the item.
- Providing accurate order and contact information.
- Following the return instructions we provide.
- Packaging the item securely.
- Using a tracked shipping method where possible.
- Keeping proof of shipment until the return is resolved.
- Returning all included components and accessories.
- Using the product only as directed before requesting a return.
Policy exceptions
This policy does not limit any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.
We may make reasonable exceptions in individual cases, but an exception for one order does not automatically change the policy for future orders.
Contact us
If you have questions about a return, refund, exchange, replacement, or this policy, contact us:
Speso
2020 N Academy Blvd Ste 261 PMB 4774
Colorado Springs, CO 80909
United States
Email: contact@speso.shop
Phone: +1 (720) 970-3088
Website: speso.shop