Privacy policy

Last updated: August 30, 2026

This Privacy Policy explains how Speso collects, uses, discloses, and protects personal information when you visit speso.shop, place an order, contact us, or use our related services.

In this policy, “Speso,” “we,” “us,” and “our” refer to the business operating this website. By using the site, you acknowledge the practices described below.

Who we are

Speso is an online-only store offering comfort, massage, personal-care, and everyday wellness products through our online store.

Speso
2020 N Academy Blvd Ste 261 PMB 4774
Colorado Springs, CO 80909
United States

Email: contact@speso.shop
Phone: +1 (720) 970-3088
Website: speso.shop

Our address is not a public retail storefront, showroom, customer pickup point, warehouse collection point, or automatic return address. Please contact us before sending anything to this address.

Information we collect

We collect information you provide directly to us and information collected automatically when you use the site.

Information you provide

Depending on how you interact with Speso, we may collect:

  • Contact information, including your name, email address, telephone number, and other information you include in a message.
  • Order information, including products purchased, order number, transaction amount, shipping details, billing details, delivery address, and order history.
  • Account information, including login credentials and account details if you create a customer account.
  • Customer-support information, including messages, photographs, videos, reviews, feedback, and other information you send when contacting us about a product or order.
  • Marketing information, including your email address, communication preferences, and subscription status when you sign up for promotional messages.
  • Survey or promotion information, including details you provide when participating in a survey, giveaway, promotion, or other customer activity.

We do not intentionally collect more information than reasonably necessary to process your order, provide support, operate the site, and communicate with you.

Payment information

Payments are processed through Shopify and other payment providers made available at checkout. We generally do not store complete payment-card numbers or card security codes on our own systems.

Payment processors may collect and process payment details such as card number, expiration date, security code, billing information, transaction amount, and payment-verification details. Their processing is governed by their own privacy policies and terms.

We may receive limited payment-related information, such as the payment method, card brand, transaction status, and last four digits of a payment card, where made available by the payment processor.

Information collected automatically

When you browse or use the site, we and our service providers may automatically collect:

  • IP address.
  • Approximate location based on IP address.
  • Browser type and version.
  • Operating system.
  • Device type.
  • Screen resolution and language preferences.
  • Pages and products viewed.
  • Search terms and links clicked.
  • Time spent on pages.
  • Referring website or marketing source.
  • Cart activity and checkout interactions.
  • Date, time, and frequency of visits.
  • Error and performance information.

This information helps us understand how visitors use the site, improve performance, protect the store, and make the shopping experience more useful.

Cookies and similar technologies

Speso and its service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

  • Keep products in your shopping cart.
  • Remember selected preferences.
  • Support checkout and account functions.
  • Understand how visitors use the site.
  • Measure the performance of pages and marketing campaigns.
  • Detect fraud, misuse, and security issues.
  • Improve navigation, content, and product presentation.
  • Support advertising and personalized marketing where permitted.

Some cookies are necessary for the site to function. Others help us analyze usage or support marketing.

You can manage cookies through your browser settings or, where available, through the cookie controls provided on the site. Disabling certain cookies may affect shopping-cart, account, checkout, or other website functions.

How we use your information

We may use personal information for the following purposes.

Order processing and fulfillment

We may:

  • Process and confirm purchases.
  • Collect and verify payment.
  • Prepare and ship orders.
  • Provide delivery updates.
  • Manage returns, refunds, replacements, and exchanges.
  • Maintain transaction and order records.

Customer support

We may:

  • Respond to questions and contact-form submissions.
  • Investigate order or delivery issues.
  • Review damaged, defective, missing, or incorrect products.
  • Provide product-use information.
  • Communicate about a request or ongoing support case.

Site operation and improvement

We may:

  • Operate, maintain, and improve the site.
  • Remember preferences and cart contents.
  • Understand how customers use our pages and products.
  • Test website performance and design.
  • Improve product selection, content, and navigation.
  • Identify and resolve technical problems.

Communications

We may:

  • Send order confirmations.
  • Send shipping and delivery updates.
  • Send account and service notifications.
  • Respond to customer messages.
  • Send important policy or service notices.

Marketing

With your consent where required, we may send newsletters, product updates, collection announcements, offers, and promotional messages.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in a marketing email or contacting us directly. You may still receive non-promotional communications necessary to complete or support an order.

Security and fraud prevention

We may:

  • Detect and prevent fraudulent transactions.
  • Protect the site, customers, and business systems.
  • Investigate suspicious activity or misuse.
  • Enforce our policies and agreements.
  • Maintain the security and reliability of our services.

Legal and business purposes

We may:

  • Comply with tax, accounting, recordkeeping, and legal obligations.
  • Respond to lawful requests and legal process.
  • Establish, exercise, or defend legal claims.
  • Protect our rights, property, safety, and customers.
  • Complete a merger, sale, reorganization, or other business transaction.

Legal bases where applicable

Depending on your location and the circumstances, we may process personal information based on:

  • Contract: To process and fulfill an order or provide a service you requested.
  • Consent: To send certain marketing messages or use certain non-essential technologies where consent is required.
  • Legitimate interests: To operate and improve the site, prevent fraud, provide support, and communicate about related services.
  • Legal obligations: To comply with applicable laws, tax requirements, accounting obligations, court orders, and lawful requests.

How we share information

We do not sell personal information for money. We may share information in the following circumstances.

Shopify and store service providers

Our store is operated using Shopify. Shopify and its related services may process personal information to host the site, support checkout, manage orders, provide analytics, protect the platform, and enable related ecommerce functions.

Payment providers

We share information with payment providers that process transactions and help detect fraud. These providers process payment information according to their own privacy policies and security practices.

Shipping and fulfillment providers

We may share names, shipping addresses, telephone numbers, order details, and delivery information with carriers, fulfillment partners, warehouses, logistics providers, and related services so your order can be delivered and supported.

Email and communication services

We may use email, customer-support, chat, review, and communication providers to send transactional messages, respond to requests, manage subscriptions, and provide customer service.

Analytics and advertising providers

Where used, we may share limited usage, device, cookie, or marketing information with analytics, advertising, and measurement providers to understand site activity and evaluate marketing performance.

These providers may process information according to their own privacy policies. We recommend reviewing the privacy details for any third-party service you use.

Legal and safety reasons

We may disclose information if reasonably necessary to:

  • Comply with law, regulation, legal process, or government request.
  • Protect the rights, safety, and property of Speso, customers, or others.
  • Investigate fraud, abuse, security incidents, or policy violations.
  • Enforce our agreements and policies.

Business transfers

If Speso is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal protections.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • Complete transactions and provide services.
  • Maintain order and account records.
  • Respond to customer-support requests.
  • Process returns, refunds, and disputes.
  • Comply with tax, accounting, legal, and regulatory obligations.
  • Detect fraud and maintain security.
  • Enforce agreements and protect legal rights.

When information is no longer needed, we may delete it, anonymize it, or securely retain it where required or permitted by law.

Your choices and rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Request restriction of certain processing.
  • Object to certain uses of personal information.
  • Request a portable copy of certain information.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.
  • Ask questions about how your information is used or shared.

To submit a privacy request, contact contact@speso.shop with the subject line “Privacy Request.” We may need to verify your identity before completing a request. Verification helps protect customer information from unauthorized access.

We will respond within the timeframe required by applicable law. Some requests may be limited by legal, security, tax, accounting, fraud-prevention, or transaction-record requirements.

California privacy rights

If you are a California resident and applicable law covers our business, you may have rights under the California Consumer Privacy Act and related amendments. These rights may include the right to know, access, correct, delete, and opt out of certain sale or sharing of personal information.

We do not sell personal information for monetary consideration. If our use of cookies, pixels, or similar technologies is considered “sharing” or targeted advertising under applicable California law, you may request to opt out by contacting contact@speso.shop.

To submit a California privacy request, email contact@speso.shop with “California Privacy Request” in the subject line. Please identify the type of request you are making. We may ask for information needed to verify your identity and protect your account.

Marketing communications

If you subscribe to our marketing communications, we may send information about:

  • New products.
  • New collections.
  • Product-use and wellness content.
  • Promotions and offers.
  • Store updates.
  • Relevant Speso news.

You may unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting us at contact@speso.shop.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, return notices, fraud alerts, or important account messages.

Children’s privacy

The site is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact contact@speso.shop. If we confirm that we collected the information without appropriate authorization, we will take reasonable steps to delete it.

International processing

Speso is operated in the United States, and our service providers may process personal information in the United States or other countries.

Those countries may have privacy laws different from the laws where you live. When information is transferred internationally, we use reasonable measures and rely on service providers and contractual arrangements intended to protect the information in accordance with applicable requirements.

Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. These may include:

  • HTTPS-secured website connections.
  • Access controls for customer information.
  • Reputable ecommerce and payment providers.
  • Limited access based on business need.
  • Monitoring for suspicious activity.
  • Secure handling of order and support information.

No method of transmitting or storing information is completely secure. We cannot guarantee absolute security, but we work to maintain reasonable safeguards appropriate to the nature of the information we process.

Third-party links

The site may include links to third-party websites, applications, social-media pages, payment services, or other platforms.

This Privacy Policy does not apply to those third-party services. We are not responsible for their content, security, or privacy practices. Review the privacy policy of any third-party service before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technologies, or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this page. Where required, we may provide additional notice. Your continued use of the site after an updated policy is posted means that the revised policy will apply to your use of the site, subject to applicable law.

Contact us

If you have questions about this Privacy Policy, want to exercise a privacy right, or need information about how we handle personal information, contact:

Speso
2020 N Academy Blvd Ste 261 PMB 4774
Colorado Springs, CO 80909
United States

Email: contact@speso.shop
Phone: +1 (720) 970-3088
Website: speso.shop